Terms and Conditions

Registered Number: 4357935. Registered Office; Arrampica Limited, Suite 3a, Oriental Road, Woking, Surrey, GU22 7AH

Booking Procedure

Depending on the purpose of the booking, bookings can be made by calling Arrampica, by email bookings@arrampica.com or via the Arrampica website www.arrampica.com. All bookings are payable at time of booking.

Payment

The invoice fee must be paid in full no later than by the first day of the applicable booked course or activity, provisional bookings are not accepted.

Arrampica Ltd reserves the right to re-allocate the course place or booked date to another person or organisation if fees are not paid on time or Arrampica suspect that a booked date may not be honoured.

Please note that these payment conditions override any credit terms held by existing account customers.

Cancelling Courses

All cancellations must be made at least 15 working days prior to the start of the course.

If the booking is cancelled within 15 working days prior to the start date of the course, or if a person or organisation fail to attend the course or honour a booked date, there will be no refund of fees and any remaining amounts owing on invoice for the booked date/s will be payable.

Transferring Courses

If a delegate wishes to transfer a booking, within 15 working days prior to the original course date, to a later date, there will be a surcharge of 25% of the course fee. Course bookings cannot be transferred more than once. If that transfer is subsequently cancelled the surcharge will remain payable.

Changing Delegate Details or a booked date

There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office of any change to the original booking prior to the course commencing. For a booked date, there will be no charge if this date is changed before 15 days before the first booked date, after this, full fee aill be payable for the booked date/s and the new replacement date/s.

Course Content

Arrampica Ltd training courses are constantly updated and improved and we reserve the right to alter any of the courses' content without prior notice.

Any training information is provided in English. Please contact us prior to course booking if you have any special requirements. Our training courses are based on UK regulations.

Cancellation of courses by Arrampica Ltd

Arrampica Ltd reserves the right to cancel a course at any time without liability. In these circumstances, delegates or organisations will be offered an alternative date, a credit note or a full refund.

Health & Safety

Arrampica Ltd reserves the right to refuse entry to training or assessment for any delegate or organisation where we believe their or other person's health, well being or rights may be adversely affected.

Arrampica Ltd reserves the right to remove a delegate from any course if the delegate's action puts him / her-self, or others, at risk.

Data Protection Act 1998

Personal data collected will be used for the purpose of delegate and course administration as required by Arrampica Ltd and may be disclosed to appropriate bodies/organisations associated with such course. Contact details supplied to Arrampica Ltd will not be passed on to any other third parties without prior agreement.

The information may also be used for marketing purposes and you could be contacted by letter, fax, telephone or e-mail with details of future events and courses organised or promoted by Arrampica Ltd which may be of interest to you.

Arrampica Ltd will only send marketing communication to any delegate or organisation agreeing that their details are used for such purpose.

Arrampica Ltd proactively manages all marketing communications to enable delegates and organisations to opt out from further communication at any time.

Arrampica Ltd will not contact any delegate or organisation that have previously unsubscribed from email or newsletters.

Risks

Climbing, high ropes & other adventurous activities whether at height or not, are physically & mentally demanding , they have inherent hazards & risks associated with them & the only way to truly remove those risks & hazards is not to take part, Arrampica customers have this choice throughout any course/booed activity or function. Whilst Arrampica Ltd staff & contractors take all necessary precautions to try & ensure the safety of all participants, unfortunately accidents will occur in consequence of taking part. Each participant should familiarise themselves with the hazards & try & minimise these as much as possible by complying with Arrampica & its Contractors risk management guidelines & advice. Bumps, bruises, cuts, grazes, sprains & strains are very common & more serious injuries cannot be ruled out, this is reality & by booking with Arrampica, you are accepting this fact and this disclaimer Risks statement. You are also agreeing that all those attending courses will act in the best interests of safety towards other participants, this means always conducting a pre-commitment check on activity partners & confirming with the Arrampica supervisor before anyone leaves ground or any secure point (e.g. platform to zip wire or before climbing), there are no exceptions to this rule, all are involved with checking no matter of age or position on the course / activity.

The management of Arrampica accept no responsibility whatsoever for any loss or injury resulting from any persons' involvement in adventurous activity, understand you are expecting adventure & as such, this carries risks that cannot be removed. Furthermore, it is understood & agreed that individuals participate at their own risk.

Advice

Any advice offered by Arrampica is done so without prejudice, clients purchasing technical advice for operating procedures, inspections, training or assessments are free to accept or decline advice offered. Arrampica do not run our clients facilities and therefore it is for each client to decide how they wish to act on advice given.